Privacy Policy
PRIVACY POLICY
Last updated July 28, 2026
ISO Number: 00015007498
This Privacy Notice for Leather Hero LTD (“we”, “us”, or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:
Visit our website at https://leatherhero.co.uk/ or any website of ours that links to this Privacy Notice.
Use our leather cleaning, repair, and restoration services, including leather sofa cleaning, leather repair, leather restoration, and car leather cleaning.
Contact us through our website, telephone, email, WhatsApp, Facebook Lead Forms, or other communication channels.
Engage with us in other related ways, including marketing, promotions, or customer events.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed.
If you do not agree with our policies and practices, please do not use our Services.
If you still have any questions or concerns, please contact us:
Leather Hero LTD
Email: info@leatherhero.uk.com
Telephone: 0800 023 6193
SUMMARY OF KEY POINTS
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the services you request, and the choices you make.
This may include:
Name
Telephone number
Email address
Address
Contact preferences
Photographs uploaded by customers
Property details
Vehicle details
Details about your leather cleaning, repair, or restoration requirements
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we collect any information from third parties?
We may collect limited information from third parties, including:
Facebook Lead Forms
Marketing partners
Analytics providers
Public sources
Social media platforms
This information helps us respond to enquiries, improve our services, and provide relevant communications.
How do we process your information?
We process your information to:
Provide leather cleaning and restoration services
Arrange appointments
Respond to enquiries
Communicate with customers
Improve our website and services
Maintain security
Prevent fraud
Comply with legal obligations
When and with whom do we share personal information?
We may share information with trusted third-party providers who support our business operations, including:
Communication providers
Analytics providers
Marketing platforms
Booking systems
Payment providers
We do not sell, rent, or trade your personal information.
What are your rights?
Depending on applicable data protection laws, you may have rights including:
Accessing your personal information
Correcting inaccurate information
Requesting deletion
Restricting processing
Objecting to certain uses
Withdrawing consent
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you:
Request a quotation
Book a leather cleaning or restoration service
Contact us for support
Upload photographs
Complete enquiry forms
Communicate with us through phone, email, WhatsApp, or Facebook
Personal Information Provided by You
The personal information we collect may include:
Names
Phone numbers
Email addresses
Home addresses
Business addresses
Contact preferences
Photos of leather items requiring assessment
Property information
Vehicle information for car leather services
Details about required cleaning, repair, or restoration work
Sensitive Information
We do not process sensitive personal information.
All personal information you provide must be accurate, complete, and up to date. Please notify us of any changes.
Information automatically collected
In Short: Some information is collected automatically when you visit our website.
When you access our Services, we may automatically collect technical information, including:
IP address
Browser type
Device information
Operating system
Language preferences
Referring URLs
Pages viewed
Website activity
Approximate location information
This information helps us maintain website security, improve website performance, and understand how visitors use our Services.
Log and Usage Data
Our servers may automatically collect information relating to your use of our website, including:
Date and time of visits
Pages viewed
Website interactions
Browser information
Device information
Error reports
Device Data
We may collect information about devices used to access our website, including:
Device type
Operating system
Browser type
IP address
Device identifiers
Location Data
We may collect approximate location information based on your IP address or device settings.
You can control location permissions through your device settings. However, disabling location information may affect certain website features.
Information collected from other sources
We may receive information from:
Facebook Lead Forms
Social media platforms
Marketing providers
Public databases
Analytics services
This information may include contact details, enquiry information, and interaction data.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and manage our Services, communicate with you, protect our business, and comply with legal obligations.
We process your personal information for a variety of reasons depending on how you interact with our Services, including:
To provide our leather services
We may process your information to provide the services you request, including:
Leather sofa cleaning
Leather repair
Leather restoration
Car leather cleaning and restoration
This may include using your contact details, photographs, property information, vehicle details, and service requirements to provide quotations, arrange appointments, and complete requested work.
To send administrative information
We may process your information to send you:
Appointment confirmations
Booking updates
Quotations
Invoices
Service-related information
Changes to our policies or terms
To communicate with you
We may contact you using the details you provide, including:
Telephone calls
Email
WhatsApp/WATI messages
Website enquiry responses
Facebook Lead Form responses
These communications may relate to your enquiry, booking, requested services, or customer support.
To request feedback
We may process your information to contact you about your experience with Leather Hero LTD and request reviews or feedback about our services.
To send marketing and promotional communications
Where permitted by law and based on your communication preferences, we may use your information to send:
Service updates
Offers
Promotions
News about Leather Hero LTD
You may opt out of marketing communications at any time by contacting us or using any unsubscribe options provided.
To improve our services and website
We may analyse information about how customers interact with our website and services to:
Improve our website experience
Understand customer needs
Improve our leather cleaning and restoration services
Measure marketing performance
To protect our services
We may process information to:
Maintain website security
Prevent fraud
Detect misuse
Protect our customers and business
To comply with legal obligations
We may process personal information where required to:
Comply with applicable laws
Respond to legal requests
Establish, exercise, or defend our legal rights
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations and with trusted third parties who help us operate our business.
We may share your personal information in the following situations:
Business transfers
We may share or transfer information in connection with:
A merger
Sale of company assets
Financing
Acquisition of all or part of our business
Any transfer would be handled in accordance with applicable data protection laws.
Service providers
We may share information with trusted third-party providers who support our business operations, including:
Communication providers
Website providers
Analytics providers
Marketing platforms
Booking systems
Payment providers
These providers only use your information to perform services on our behalf and are required to protect your information.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and similar tracking technologies to collect and store information.
We may use cookies, pixels, and similar technologies when you visit our website.
These technologies help us:
Keep our website functioning properly
Improve website security
Remember preferences
Understand website visitor behaviour
Measure marketing performance
Google Analytics
We use Google Analytics to help us understand how visitors use our website.
Google Analytics may collect information such as:
Website pages visited
Time spent on pages
Visitor interactions
Browser information
Device information
Approximate location information
We use this information to improve our website, customer experience, and marketing effectiveness.
You can opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout
For more information about Google’s privacy practices, please visit Google’s Privacy & Terms page.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information only for as long as necessary for the purposes described in this Privacy Notice.
We retain personal information only where necessary to:
Provide requested services
Maintain customer records
Manage accounts and bookings
Meet legal, accounting, or regulatory requirements
Resolve disputes
Protect our legal rights
When your information is no longer required, we will securely delete or anonymise it.
Where deletion is not immediately possible, such as information stored in secure backups, we will protect and isolate the information until deletion can be completed.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect information from children under 18 years of age.
Our Services are intended for adults.
We do not knowingly collect, request, or market to children under 18 years old.
If we become aware that personal information from a child under 18 has been collected, we will take reasonable steps to delete that information.
If you believe we may have collected information from a child, please contact us:
Email: info@leatherhero.uk.com
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may have rights regarding your personal information depending on applicable data protection laws.
Depending on your location and applicable laws, you may have the right to:
Request access
You may request details of the personal information we hold about you.
Request correction
You may request correction of inaccurate or incomplete information.
Request deletion
You may request that we delete your personal information where there is no legal reason for us to continue processing it.
Withdraw consent
Where we rely on your consent to process information, you may withdraw your consent at any time.
Object to processing
You may object to certain types of processing, including some marketing activities.
Marketing communications
You can stop receiving marketing communications by:
Contacting us directly
Following unsubscribe instructions in emails
Replying to messages where applicable
Please note that we may still contact you regarding essential service-related matters, such as appointments, quotations, or existing bookings.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
In Short: Most web browsers allow you to control cookies and tracking preferences.
Some browsers and mobile devices include a Do-Not-Track (“DNT”) feature that allows users to indicate their preference regarding online tracking.
At this time, there is no universally accepted standard for recognising and responding to DNT signals. Therefore, Leather Hero LTD does not currently respond to automated DNT browser signals.
If a recognised standard becomes available that we are required to follow, we will update this Privacy Notice accordingly.
9. HOW DO WE CONTACT YOU AFTER YOU SUBMIT AN ENQUIRY?
In Short: We may contact you using the information you provide to respond to enquiries, provide quotations, arrange appointments, and deliver customer support.
If you contact Leather Hero LTD through:
Our website enquiry forms
Facebook Lead Forms
Email
Telephone
WhatsApp/WATI
Other communication channels
we may use your contact details to:
Respond to your enquiry
Provide a quotation
Arrange appointments
Confirm service details
Answer questions about our leather cleaning, repair, and restoration services
By providing your contact details, you agree that we may contact you using these methods for customer service and booking-related communications.
We do not use enquiry information for unrelated purposes without a lawful basis or your consent where required.
10. THIRD-PARTY SERVICES
In Short: We may use trusted third-party providers to help operate our business and provide services to customers.
Leather Hero LTD may use third-party services, including:
WhatsApp/WATI
We may use WhatsApp/WATI to communicate with customers regarding:
Enquiries
Quotes
Appointment arrangements
Service updates
Customer support
Information shared through these platforms is handled according to the privacy practices of those providers.
Google Analytics
We use Google Analytics to understand website usage and improve our online services.
Google Analytics may collect technical information about website visitors, including browsing behaviour, device information, and approximate location data.
Facebook Lead Forms
We may use Facebook Lead Forms to receive customer enquiries and requests for information.
Information submitted through Facebook may include:
Name
Telephone number
Email address
Service requirements
Additional information provided by you
We use this information only to respond to enquiries, provide quotations, and communicate about our services.
Facebook processes information according to its own privacy policy, which can be found on Facebook’s website.
Other service providers
We may also work with trusted providers that help us with:
Website hosting
Customer management
Payment processing
Marketing
Analytics
Business administration
These providers are only permitted to process information necessary to provide their services.
11. SHARING YOUR INFORMATION
In Short: We do not sell, rent, or trade your personal information.
To provide our services, we may share relevant information with trusted partners and service providers where necessary.
This may include:
Your name
Contact details
Address
Service requirements
Photographs relating to your leather cleaning or restoration enquiry
Information may be shared where required:
To complete your booking
To provide requested services
To comply with legal obligations
To protect our rights
To prevent fraud or misuse
We only share information that is necessary and take reasonable steps to ensure your information is handled securely.
12. CONTACT US
If you have questions about this Privacy Notice, how we use your personal information, or wish to exercise your data protection rights, please contact us.
Leather Hero LTD
Address:
Unit 3E/F Suffolk House Business Park
Ashwells Road
Brentwood
Essex
CM15 9SG
United Kingdom
Email:
Telephone:
0800 023 6193
We aim to respond to privacy-related requests as quickly as possible and in accordance with applicable data protection laws.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we may update this Privacy Notice when necessary.
We may update this Privacy Notice from time to time to reflect:
Changes to our services
Changes in how we process information
Legal or regulatory requirements
The updated version will be identified by the revised date shown at the beginning of this Privacy Notice.
We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this Privacy Notice, you can contact us using the details below:
Leather Hero LTD
Email:
Telephone:
0800 023 6193
Postal address:
Unit 3E/F Suffolk House Business Park
Ashwells Road
Brentwood
Essex
CM15 9SG
United Kingdom
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Depending on applicable data protection laws, you may have the right to request:
Access to the personal information we hold about you
Details about how we process your information
Correction of inaccurate information
Deletion of your personal information
Restriction of processing
Withdrawal of consent where applicable
To request access, correction, or deletion of your personal information, please contact:
Email:
We will review and respond to your request in accordance with applicable data protection laws.
Please note that some information may need to be retained where required by law, for accounting purposes, to resolve disputes, or to protect our legal rights.